Refund Policy
Returns & Refund Policy
At AmberPorch, your satisfaction is important to us. We want you to love every piece you bring into your home.
If there is any issue with your order, please contact our customer service team and we will be happy to help.
Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
- Items must be unused, in original condition, and include the original packaging.
- Return requests must include your order number and the reason for the return.
- Please contact us before sending any items back. Returns sent without prior approval may not be accepted.
Items Damaged or Incorrect
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos showing the problem
After review, we will provide the best solution, including replacement or refund options.
Return Process
To start a return:
- Contact us at Amberporch@help-contactus.com with your order number and return reason.
- Our team will review your request and provide return instructions if approved.
- Send the item back using a trackable shipping method.
- Once your return is received and inspected, we will process your refund.
Refunds
Once your returned item has been received and approved:
- Refunds will be processed within 5–7 business days.
- You will receive a confirmation email once your refund has been issued.
- Please allow additional time for your bank or payment provider to complete the transaction.
Original shipping fees are non-refundable unless the return is caused by an error on our part.
Return Shipping
- For returns due to personal preference or ordering the wrong item, return shipping costs are the responsibility of the customer.
- If the item arrives damaged, defective, or incorrect, AmberPorch will cover the return solution.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders can only be canceled before processing begins. Once an order has entered preparation or shipping, cancellation may no longer be possible.
Final Sale Items
Certain promotional or clearance items may not be eligible for return. Any exclusions will be clearly noted on the product page.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Amberporch@help-contactus.com.